Refund policy
RETURN & REFUND POLICY
We want you to feel confident and satisfied with your BARZWEAR purchase. That’s why we offer returns or exchanges within 30 days of delivery.
Items are eligible for return if they are unworn, unwashed, and in original condition with packaging intact.
For hygiene protection, underwear items are sealed before shipping. Returns are eligible only if the hygiene seal remains intact after delivery. If the seal is broken, removed, or shows signs of tampering after delivery, the item cannot be returned or exchanged for hygiene reasons.
To help you make the right choice before ordering, we provide detailed size guides and product descriptions on every item. If you’re unsure, contact us before placing your order.
To initiate a return, please email us at info@barzwear.com with your order number and reason for return. Returns must be confirmed by us before being sent back.
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RETURN CONDITIONS
• Items must be unworn, unwashed, and in original condition
• Hygiene seal must remain intact where applicable
• Returns must be requested and approved before shipping
• Return shipping is paid by the customer
• Unapproved returns are not accepted
The requirement for prior return approval applies exclusively to our voluntary 30-day return policy. It does not affect your statutory right of withdrawal under applicable consumer protection law.
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RETURN PROCESSING FEE
Customers are responsible for arranging the return shipment with a carrier of their choice.
To cover handling and inspection, we charge a flat processing fee of €6, which will be deducted from your refund.
This fee applies worldwide to returns under our voluntary 30-day return policy and does not include shipping costs.
The processing fee does not apply to returns under the statutory 14-day right of withdrawal or to faulty, damaged, or incorrect items.
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NON-RETURNABLE ITEMS
For hygiene protection, underwear items are not eligible for return or exchange if the hygiene seal has been broken, removed, or tampered with after delivery.
Please only break the seal if you are sure you want to keep your order.
Socks are eligible for return if they are unworn, unwashed, and the original tag or packaging remains attached. Socks returned without the original tag attached are not eligible for a refund or exchange.
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FAULTY OR WRONG ITEMS
If you receive a damaged, faulty, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, at info@barzwear.com.
Please include clear photos showing the issue, the size tag, and the original packaging, where available.
If the product is faulty, damaged, or incorrect, we will provide an appropriate remedy at no additional cost in accordance with applicable consumer protection law.
Your statutory consumer rights remain unaffected.
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RETURNS DUE TO UNPAID IMPORT FEES
If import fees, taxes, or handling charges are not paid, UPS may be unable to complete delivery. The shipment may then be returned to our warehouse.
Where the customer is responsible for these charges and the shipment is returned due to non-payment or refusal of delivery, reasonable and documented UPS return charges may be deducted from the refund, to the extent permitted by applicable law.
Original shipping costs and the €6 processing fee may also be deducted where permitted under our voluntary return policy and applicable law.
Refunds will be processed once the returned shipment has arrived at our warehouse and the final carrier charges have been confirmed, subject to applicable statutory consumer rights.
This policy does not restrict your statutory right of withdrawal or other mandatory consumer protection rights.
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REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
For returns under our voluntary 30-day return policy, approved refunds will be issued to your original payment method within 7 business days, minus the €6 processing fee (if applicable).
Original shipping costs are non-refundable under our voluntary 30-day return policy.
For returns under the statutory 14-day right of withdrawal, no processing fee will be charged. The original standard delivery costs will be refunded in accordance with applicable consumer protection law.
Statutory withdrawal refunds will be issued within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or you have provided evidence of sending them back, whichever occurs first.
Refunds related to refused deliveries or unpaid import fees depend on carrier return processing and final charges, without affecting applicable statutory consumer rights.
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LEGAL RIGHT OF WITHDRAWAL (EU CUSTOMERS)
Customers within the European Union have a statutory right of withdrawal under EU consumer protection law.
This allows you to withdraw from your purchase within 14 days of delivery without giving any reason, subject to applicable legal exceptions, including certain sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.
No processing fee applies when exercising your statutory right of withdrawal.
For full details, please refer to our Terms & Conditions.
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QUESTIONS?
We’re here to help. Contact us anytime at info@barzwear.com.